Privacy Policy
Last Updated: 12 June 2026
At Kingsley & Vale, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or interact with our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
- Full name
- Billing and shipping address
- Email address
- Telephone number
- Order and transaction history
Payment Information
Payments are processed securely through trusted third-party payment providers.
Kingsley & Vale does not store or have direct access to your complete payment card information.
Technical Information
We may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Website usage data
- Referral sources
- Cookie and tracking information
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Provide customer service and support
- Send order confirmations and tracking updates
- Improve our website, products, and services
- Prevent fraud, unauthorised transactions, and abuse
- Comply with legal obligations
- Send marketing communications where consent has been provided
Legal Basis for Processing
We process personal information based on one or more of the following legal grounds:
- Performance of a contract (processing and delivering your order)
- Compliance with legal obligations
- Legitimate business interests, including fraud prevention and service improvement
- Your consent, where required for marketing communications and certain cookies
Sharing Your Information
We only share personal information where necessary to operate our business and fulfil your order.
This may include:
Payment Providers
Secure payment processors used to complete transactions.
Shipping & Logistics Partners
Courier and delivery partners responsible for transporting and delivering your order.
Service Providers
Trusted third-party providers that assist with:
- Website hosting
- Order management
- Customer support
- Analytics
- Marketing services
All third-party providers are required to handle your information securely and only for legitimate business purposes.
We never sell, rent, or trade your personal information to third parties.
International Data Transfers
Some of our service providers, fulfilment partners, or technology providers may operate outside the United Kingdom or European Economic Area (EEA).
Where international transfers occur, we take appropriate measures to ensure your personal information remains protected in accordance with applicable data protection laws.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, and regulatory requirements.
Certain records may be retained for longer periods where required by law.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure website functionality
- Improve user experience
- Analyse website performance
- Support marketing and advertising activities
For more information, please refer to our Cookie Policy.
You may manage your cookie preferences through your browser settings or cookie consent preferences where available.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, disclosure, or alteration.
All payments and sensitive information are transmitted using secure SSL encryption technology.
While we take security seriously, no method of transmission over the internet can be guaranteed to be completely secure.
Your Rights
Depending on applicable privacy laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Restrict or object to certain processing activities
- Withdraw consent where processing relies on consent
- Request a copy of your personal information in a portable format
To exercise any of these rights, please contact us using the details below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.
Any updates will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Kingsley & Vale
📧 info@kingsleyvale.com
We aim to respond to all privacy-related enquiries within 30 days.