Terms & Conditions
Last Updated: 12 June 2026
Welcome to Kingsley & Vale. These Terms & Conditions govern your use of our website and any purchases made through our store.
By accessing our website and placing an order, you agree to be bound by these Terms & Conditions, as well as our Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, and Cookie Policy.
1. General
These Terms & Conditions apply to all visitors, users, and customers of the Kingsley & Vale website.
We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Continued use of our website following any changes constitutes acceptance of those changes.
2. Product Information
We make every reasonable effort to ensure that all product descriptions, images, pricing, and information displayed on our website are accurate and up to date.
However:
- Product colours may vary slightly depending on screen settings and device displays.
- Minor variations in design, measurements, or appearance may occur.
- Typographical errors, pricing errors, and inaccuracies may occasionally occur.
Kingsley & Vale reserves the right to correct any errors, inaccuracies, or omissions without prior notice.
3. Orders & Payment
All orders are subject to acceptance and availability.
Orders will only enter processing once full payment has been successfully received and authorised.
We accept a range of secure payment methods, which may vary depending on your location and payment provider.
Kingsley & Vale reserves the right to refuse, cancel, or limit any order at our sole discretion where fraud, unauthorised activity, pricing errors, or other unusual circumstances are suspected.
4. Processing & Delivery
Orders are typically processed within 1–3 business days.
Estimated delivery times are provided for guidance only and may vary depending on destination, courier performance, customs procedures, public holidays, weather conditions, and other circumstances beyond our control.
While we make every effort to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed.
Delays outside our reasonable control do not automatically entitle customers to compensation, cancellation, chargebacks, or refunds.
For further information, please refer to our Shipping & Delivery Policy.
5. Returns & Cancellations
Please refer to our Return & Refund Policy for complete details regarding returns, exchanges, and refunds.
Due to our automated order processing system, cancellation requests cannot be guaranteed once an order has been placed.
Customers must first contact our support team regarding any delivery concerns before initiating a chargeback, payment dispute, or payment provider claim.
6. Customer Responsibilities
Customers are responsible for:
- Providing accurate billing and shipping information.
- Reviewing order details before completing checkout.
- Monitoring tracking updates once an order has been dispatched.
- Ensuring parcels can be safely received at the delivery address provided.
Kingsley & Vale cannot be held responsible for delays or delivery issues caused by incorrect customer information.
7. Limitation of Liability
To the fullest extent permitted by applicable law, Kingsley & Vale shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.
Where liability cannot be excluded by law, our maximum liability shall be limited to the amount paid for the product giving rise to the claim.
Nothing in these Terms & Conditions excludes any rights that cannot legally be excluded under applicable consumer protection laws.
8. Intellectual Property
All content on this website, including but not limited to:
- Text
- Product descriptions
- Images
- Graphics
- Logos
- Branding
- Website design
is the property of Kingsley & Vale and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
9. Complaints
If you are dissatisfied with any aspect of our products or services, please contact us at:
To help us investigate efficiently, please include:
- Your order number
- A description of the issue
- Relevant photographs where applicable
We aim to respond to all complaints within 5 business days.
10. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with applicable laws.
Any disputes arising from the use of this website or purchases made through Kingsley & Vale shall be subject to the jurisdiction of the competent courts, unless mandatory consumer protection laws provide otherwise.
Contact Us
Kingsley & Vale
📧 info@kingsleyvale.com
We aim to respond to all enquiries within 24–48 business hours.