Shipping & Delivery Policy
Last Updated: 12 June 2026
At Kingsley & Vale, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping and delivery process.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information so you can follow your shipment's progress.
Please note that processing times may be extended during peak periods, promotional events, public holidays, or due to circumstances beyond our control.
Delivery Times
Estimated delivery times are typically 7–12 business days after dispatch, depending on your location and local courier services.
While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur due to:
- High seasonal demand
- Public holidays
- Severe weather conditions
- Customs inspections
- Courier service disruptions
Delivery timeframes are estimates only and cannot be guaranteed.
Shipping Method & Fulfilment
To reduce unnecessary waste and improve operational efficiency, products may be shipped directly from our international fulfilment partners.
This allows us to offer carefully selected products at competitive prices while reducing excess storage and transportation requirements.
Depending on the destination country, customs procedures or import regulations may occasionally affect delivery times.
Our trusted shipping partners may include:
- Royal Mail
- Evri
- DHL
- Local courier partners
The carrier used for your order may vary depending on the product, destination, and logistics availability.
Shipping Costs
We are pleased to offer Free UK Tracked Delivery on all orders.
Any additional delivery options available at checkout will be clearly displayed before payment is completed.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information by email.
Customers are responsible for monitoring the tracking updates provided and ensuring they are available to receive their parcel where required.
If a courier redirects a parcel to a local collection point, the customer is responsible for collecting the parcel within the timeframe specified by the courier.
If you experience any delivery issues or believe your parcel may be delayed, please contact us at info@kingsleyvale.com before initiating a chargeback or payment dispute. Our support team will always be happy to assist and investigate the matter.
Delivery Responsibility
Customers are responsible for providing accurate shipping information when placing an order.
If an incorrect address has been entered, please contact us within 24 hours of placing your order at info@kingsleyvale.com. While we will do our best to assist, we cannot guarantee changes can be made once an order has entered processing.
Where tracking information confirms that a parcel has been successfully delivered to the address provided at checkout, Kingsley & Vale cannot be held responsible for parcels that are subsequently lost, stolen, misplaced, or inaccessible after delivery.
We recommend checking with household members, neighbours, safe places, and the local courier before reporting a parcel as missing.
Contact Us
If you have any questions regarding shipping, delivery, or tracking information, please contact our customer support team:
Kingsley & Vale
📧 info@kingsleyvale.com
We aim to respond to all enquiries within 24–48 business hours.