Shipping & Delivery Policy

At Kingsley & Vale, we are committed to providing a smooth and reliable shipping experience for every customer. Below you will find important information regarding our order processing, shipping times, delivery expectations, and shipping policies.

Order Processing

All orders are carefully processed and prepared within:

  • 1–3 business days

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Please note that processing times may be slightly extended during peak seasons, public holidays, or promotional periods.

Estimated Delivery Times

The average estimated delivery time is:

  • 3–7 business days

Delivery times may vary depending on:

  • Your location

  • Local carrier operations

  • Customs procedures

  • Seasonal demand and shipping volume

While we always strive to deliver within the estimated timeframe, occasional delays outside our control may occur.

Shipping & Fulfillment

To ensure efficient order fulfillment and product availability, orders may be shipped from one of our international fulfillment partners.

This allows Kingsley & Vale to offer a wider selection of products while maintaining competitive pricing and reliable delivery service.

Depending on your country or region, customs duties or import charges may apply in accordance with local regulations.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Package weight

  • Selected shipping method

Any applicable shipping fees will always be clearly displayed before payment is completed.

Delivery Responsibility

Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete.

Please note:

  • Orders marked as successfully delivered by the shipping carrier are considered delivered.

  • Kingsley & Vale cannot be held responsible for lost or stolen packages after confirmed delivery.

  • Any address corrections or changes must be requested within 24 hours of placing your order.

Tracking Your Order

Once your order has shipped, you will receive tracking information via email so you can follow your delivery status at any time.

If you have not received tracking details within the processing timeframe, please contact our support team.

Contact Us

For any questions regarding shipping, delivery, or order tracking, please contact:

Kingsley & Vale
Email: info@kingsleyvale.com

Our customer support team is available Monday to Friday and aims to respond as quickly as possible.